Though filling a claim is
very seldom necessary for damage in shipments is rare, a packaging standard is
necessary for a successful claim. This is important
because in order to keep cost at the lowest cost possible the shop uses whatever packaging is used to ship the unit to the shop to
return the unit to the customer. Then if the packaging is deemed insufficient it
will look like the responsibility falls to the shop. ACR
( Alternative Camcorder Repair ) will not except the responsibility of packaging
for units that it receives.
Below are shipping suggestions from UPS. UPS because that is
the company that is used by the shop most of the time for returning shipments. These
suggestions would probably apply to any shipping needs
by other companies.
Always provide internal protection. Your goal is to surround
the items that go inside the carton with a protective cushion. We recommend
these steps:
- Wrap each item separately and completely. Fragile articles will require
extra wrapping and cushioning. Also, surround any sharp or protruding edges
and corners with pieces of corrugated fiberboard; tape in place and then
wrap the entire item.
- Place a 2" - 3" layer of cushioning in the bottom of the carton
before you put in the wrapped items. Next, position the item in the center
of the carton, leaving at least 2" - 3" void at the top and sides
of the carton.
- When packing multiple items, arrange them so that the weight inside the
carton is distributed as evenly as possible. Take care to place fragile
items away from carton corners and sides.
- Fill all voids inside the carton with cushioning material.
Recommended cushioning and protective materials include:
- Bubble
cushioning (air-encapsulated plastic sheets).
- Paper
cushioning (multi-layered paper padding). Ideal for wrapping
medium-to-large-sized items and those that may require moisture absorption;
excellent for void fill.
- Expanded polystyrene ("peanuts"). Good for void fill around
light-to-medium-weight items, but not acceptable for contents weighing over
70 pounds. Can shift easily during transit, so be sure to use enough to
slightly overfill the voids.
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